Please read these terms carefully before engaging our services. By working with Dialogue Flow, you agree to the terms set out below.
Dialogue Flow is an AI solutions agency trading from Suite A, 82 James Carter Road, Mildenhall, IP28 7DE, England. We design, build, and deploy bespoke AI systems including conversational chatbots, voice agents, and workflow automation solutions for businesses of all sizes.
These Terms of Service govern the relationship between Dialogue Flow ("we", "us", "our") and any client or visitor ("you", "your") who engages our services or accesses our website.
Dialogue Flow provides bespoke AI solutions which may include, but are not limited to:
The specific scope of services for each engagement is agreed in writing before work begins — either through a signed proposal, statement of work, or email confirmation. Nothing in these Terms creates an obligation on us to provide any services unless such an agreement is in place.
All quotes and proposals issued by Dialogue Flow are valid for 30 days from the date of issue unless otherwise stated. A contract for services is formed when you accept a proposal in writing (including by email) or pay a deposit invoice.
We reserve the right to decline any project at our discretion, including where we consider the intended use of AI to be harmful, unethical, or in violation of applicable law.
Our fees are set out in the relevant proposal or invoice. Unless otherwise agreed:
All fees are quoted in GBP and are exclusive of VAT where applicable. Third-party platform costs (such as ElevenLabs, hosting, or API usage fees) are the responsibility of the client unless explicitly included in the agreed fee.
Any work performed beyond the agreed scope ("change requests") will be discussed with you before proceeding and may be subject to additional fees. We will provide a revised quote or estimate for any material changes to the agreed scope of work.
We are not liable for delays caused by late provision of materials, feedback, or approvals from your side. Delivery timelines are estimates and may be adjusted where project requirements change or where third-party platform issues occur outside our control.
To allow us to deliver effectively, you agree to:
Upon receipt of full payment, you own the final deliverables we create specifically for you as part of an agreed project. This includes custom prompts, workflows, and configured AI agents built to your specification.
We retain ownership of any underlying frameworks, tools, templates, processes, or know-how developed independently of your project. Where we use third-party platforms (e.g. ElevenLabs, Make, Zapier), their respective terms and intellectual property provisions apply.
You grant us the right to reference your business name and describe the nature of work completed in our portfolio or marketing materials, unless you request otherwise in writing.
We treat all information shared with us as confidential and will not disclose your business information, data, or project details to third parties without your consent, except where required by law.
This obligation of confidentiality does not apply to information that is publicly available, already known to us independently, or which you have authorised us to share.
Where required, we are happy to enter into a separate Non-Disclosure Agreement (NDA) before any information is shared.
Where we process personal data on your behalf (for example, customer data flowing through AI systems we deploy), we act as a data processor and you act as the data controller. In those cases, we will enter into a data processing agreement that complies with UK GDPR.
For information on how we process your personal data as a business contact or website visitor, please refer to our Privacy Policy.
Dialogue Flow's total liability to you in connection with any project or engagement shall not exceed the total fees paid by you in the 12 months preceding the claim.
We are not liable for:
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
AI systems are probabilistic in nature. While we design and configure solutions to perform reliably, AI outputs are not guaranteed to be accurate, complete, or appropriate in every situation. You are responsible for reviewing AI outputs where decisions of consequence are involved, and for implementing appropriate human oversight where required.
We strongly recommend disclosing to your end users when they are interacting with an AI system, in line with emerging best practice and applicable consumer protection obligations.
Either party may terminate an ongoing engagement by giving 30 days' written notice. Upon termination:
We may terminate with immediate effect if you fail to pay invoices after 30 days, or if you use our solutions in a way that breaches these Terms or applicable law.
These Terms are governed by the laws of England and Wales. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Where a dispute arises, we encourage both parties to attempt to resolve it informally in the first instance by contacting ben@dialogueflow.co.uk before pursuing formal proceedings.
We may update these Terms from time to time. The current version will always be published on this page. Continued use of our services after any update constitutes acceptance of the revised Terms. For active projects, material changes will be communicated directly.
For any questions regarding these Terms, please contact:
Dialogue Flow
Suite A, 82 James Carter Road
Mildenhall, IP28 7DE
ben@dialogueflow.co.uk